Having Trouble?

We know that troubleshooting can be frustrating so we put together some steps you can take to solve the problem without requiring waiting for outside help:

  1. Refresh your cache. There are tons of cache refreshing tools out there, like: http://www.refreshyourcache.com/en/home/. Sometimes browser caching causes problems.

  2. Try in a private or Incognito window (e.g. Chrome's Incognito Mode, or Firefox's Private Window). This opens a fresh browser window without any extensions or settings blocking your content.

  3. Try out a different browser (Chrome, Firefox, Edge, Safari, IE, Opera, etc). Sometimes the installation of their browser may be damaged. If it works on every browser but one, tell them to reinstall that browser. If the issue persists after reinstalling, send in a support ticket to us as it may be an issue only we can fix!

  4. Try a different device or computer (mobile phone, tablet, PC/Mac laptop/desktop, etc.). Sometimes a certain device has trouble with a content type. This is rare but could be the source of the problem.

  5. If these steps do not resolve your issue, please click on the question mark at the bottom of your navigation menu on the left side of your screen. This will generate an email to our support team, who will get back to you within one working day.